“We’d done some beautiful research work in mapping out our customer journeys. We needed to make it really simple. Really easy for people to digest. We engaged Real TV to partner with us. I think one thing that really stood out was not just how easy the team made it. I think it was more than that, really getting immersed, um, actually spending time with me attending store to better understand what the project and the program was all about. I’d typically not expect, um, an agency to be that invested and it’s really great to have that kind of a partnership where you just feel like you’re colleagues, you can text, you can call each other and we’re in this together. And there were times when I’d also probably forget that actually, are you, on, oh what no, you’re an agency! – Neha Bhardwaj, People Experience Consultant